How Ticketmaster’s Face Value Exchange Works (2024)

• 1. Sign into your My Account.
  2. Find your order in My Events.
  3. Tap the Sell button.
  4. Choose to list one or all your tickets for the price you paid.
  5. Tell us how you'd like to get paid. Follow the prompts and enter a payout method. Skip the hassle by choosing the debit card payout option — it requires no verification process on your part. Visit the FAQ How and when do I get paid for tickets I sell? to learn more.
  6. Review your listing and you're all set.
• 1. Sign into your My Account.
  2. Find your order in the My Tickets section.
  3. Click the Sell Tickets button.
  4. Choose to list one or all your tickets for the price you paid.
  5. Tell us how you'd like to get paid. Follow the prompts and enter a payout method. Skip the hassle by choosing the debit card payout option — it requires no verification process on your part. Visit the FAQ How and when do I get paid for tickets I sell? to learn more.
  6. Review your listing and you’re all set.

We’ll deposit your payout typically within 5-7 business days after your tickets are sold. If you sold your tickets by barcode, you'll receive your payout typically within 5-7 business days after the event takes place.

In order to resell tickets for events in the U.S., you must have a U.S. bank account. In addition, your Tax Seller Details, which may include a Social Security Number (SSN) or an Individual Taxpayer Identification Number (ITIN), must be validated before we can pay you. You can fill out your Seller Tax Details in this form. Visit the FAQ 1099-K Form: Answers to Some Common Questions for more information.

Do I have to list all my tickets for sale on the Exchange or can I list just one?

With the Exchange, you have the flexibility to list one or all of your tickets. When you list your tickets on the Exchange, you can choose which seats you’d like to sell.

I bought a ticket on another site. Can I sell my ticket on Ticketmaster?

To protect each and every fan who shops on Ticketmaster, we only allow tickets purchased on Ticketmaster to be listed on the Exchange. That way, we can be sure that every ticket listed for sale is authentic.

If the ticket was transferred to you and is in your Ticketmaster My Account, you can list your tickets from your account using the Exchange and if they sell, you’ll receive the face value of the ticket. You can’t list your tickets by barcode using Face Value Ticket Exchange.

I bought a ticket on the Exchange and now I can’t go. Can I list it for sale on the Exchange?

Yes, you can sell that ticket on the Exchange to another fan for the same price you paid.

Is there a deadline to list my tickets for sale on the Face Value Exchange?

Tickets may be listed up until one hour after the event start time. However, the sooner you can list your tickets on the Exchange the better opportunity for them to be purchased by another fan. Once it’s been an hour since the event started, any tickets that have not sold will be placed back into your account and will be available for you to use.

If I changed my mind, can I remove my listing on the Exchange?

Yes, as long as your tickets haven’t been sold, you can remove your Exchange listing at any time. You can manage your Exchange listing from the Listings page.

How do I remove my listing?

• 1. Sign into your My Account.
  2. Tap Sell.
  3. Select Tickets I’m Selling.
  4. Tap Remove Listing.
  5. Confirm that you want to remove your listing and it will be taken down shortly.

• 1. Sign into your My Account.
  2. Select My Listings under the My Tickets section.
  3. Select your order.
  4. Click the Remove Listing button to the right of the listing you want to remove.
  5. Confirm that you want to remove your listing and it will be taken down shortly.

Who determines how much I can sell my tickets for on the Face Value Exchange?

When you list your tickets for sale on the Face Value Exchange, the listing price is automatically set at the total price you paid. This includes the face value price set by the artist, plus any applicable fees and taxes.

Why can’t I change the price of my ticket when I list it for sale?

The Exchange was developed to provide artists with a way to minimize scalping and get tickets to fans at the price they set. To respect the artist’s decision, tickets may only be listed at the total price paid, which includes the face value price of the ticket plus any applicable fees and taxes.

Do I get to pick who I sell my tickets to?

No, when listing tickets on the Face Value Exchange, they’ll be made available for sale on a first-come, first-served basis.

What happens if my tickets don’t sell?

Your tickets will remain available for purchase until one hour after the start of the event. Once that time has passed, any tickets that have not sold will be placed back into your account and will be available for you to use.

How and when do I get paid after selling my tickets on the Exchange?

When your tickets sell, you’ll get paid through your selected method of payment typically within 5–7 business days, provided we have all the necessary information.When your tickets sell, we’ll automatically notify you.

To ensure there’s no delay in receiving your payment, be sure to follow these steps:

1. Make sure your account is up to date with a valid method of payment and a valid card on file to refund the buyer in case the event is postponed or canceled. If you're adding a new bank account, visit our FAQ How do I verify the two Ticketmaster deposits to get paid by direct deposit? for step-by-step instructions on completing the process.
2. Submit your Seller Tax Details.
3. If you’re getting paid by direct deposit into your bank account and this is your first time using that account, for your security you’ll have to verify two small deposits.

After completing these steps, you’ll be paid typically within 5–7 business days.

How do I know if I'm purchasing tickets on the Face Value Exchange?

When you land on the event page for a show that's utilizing the Face Value Exchange, an info box will appear that notifies you that you're purchasing tickets on the Face Value Exchange.

I don't see any tickets available for purchase on the Face Value Exchange. What should I do?

It’s likely that other fans will only list their tickets once they are absolutely certain of a scheduling conflict, or last-minute issue preventing them from attending their event. We suggest checking back often — you never know when more tickets might pop up.