About Us & PCMH (2024)

Board Certified in Infectious Disease
Licensed in the state of New York
Graduated from LECOM
Hospital affiliation at Kaleida Millard Fillmore Suburban
Private practice as an ID specialist, accepting new patients by REFERRAL ONLY

Private practice infectious disease specialist, accepting new patient by REFERRAL ONLY
Board certified in Infectious Disease
Graduated from SUNY Buffalo School of Medicine and Biomedical Sciences
Infectious Disease Fellowship from Cleveland Clinic
Internal Medicine Residency from Case Western Reserve University/MetroHealth Medical Center
Hospital affiliations: Kaleida Health/Millard Fillmore Suburban Hospital
Fellow of the American College of Physicians (ACP)
Active membership in the Infectious Disease Society of America (IDSA) and Society for Healthcare Epidemiology of America (SHEA)Special interests: Clostridium difficile infection, acute bacterial skin and skin structure infections, new antimicrobial therapies, Antimicrobial Stewardship, Human Immunodeficiency Virus

Ondra Craw, PA-C
Licensed in the state of New York
Graduated from D'youville College
Board Certified with the National Commission on Certification of Physician Assistants

​William Healy, MD
&
PATIENT-CENTERED MEDICAL HOME

Dr. Healy’s Office isnowcertified as a Patient-Centered Medical Home Practice for our patients.

What is a Patient-Centered Medical Home?
~It is a team approach to providing total health care at our office for you. Your Medical Team consists of Dr. Healy.

Who is part of you Patient-Centered Medical Home Team?
~Your health care provider
~All other staff at your health care provider’s office
~Most importantly – YOU! You are the most important person on your health care team. Patient-centered is a way of saying that you are the focus of your health care.

What do you need to do as part of your Patient-Centered Medical Home team?
1. Keep your medical home providers informed!
~Let your health care provider know about care you receive from other health care professionals outside of our practice
~Please work with your health care provider to provide your complete medical history
~

~Call our office at (716) 204-5938 during
regular business hours as follows:

Monday 9 am to 6:30 pm
Tuesday 9 am to 5 pm (8:30am-4pm during summer)
Wednesday 9 am to 3 pm
Thursday 9 pm to 3 pm
Friday 9 am to 2 pm (9am-12pm during summer)

~After Hours and on Weekends call Dr. Healy's cell phone at 716-310-0667 or the office at 204-5934 for on-call coverage.


~Let you medical home know if you have been in the hospital. Call your provider as soon as you are discharged from the hospital to set up appropriate follow up visits.
~Let you medical home know of any change in your medications after a hospital stay or from a visit with another health care professional
~Bring all of your medication (or a list of your medications) with you to each visit
2. Take an active role in your own health
~Follow the health care plan that you and your team agreed on
~Set goals that you can reach. Once these goals have been reached discuss new goals
~Tell you team if you are having trouble staying with your care plan or it is not working for you.

What can your Patient-Centered Medical home do for you?
~Help you manage your health care -- taking into consideration the WHOLE package, including but not limited to: medical, physical social and behavioral health needs
~Help answer all your health questions
~Listen to your concerns
~Coordinate your care if additional services are needed, including setting up care with medical specialists, behavioral health specialists and at other facilities
~Provide you with tools such as educational material or other literature to assist in your self-management of your or your family member’s health using evidence-based guidelines – please see our website for more information
~Encourage you to play an active role in your own health
~Assist you with HealthCare Coverage – please see our website at www.internalmedid.com or MDVIP/williamhealy for more information.

~Please reach Dr. Healy at (716) 204-5938 for any medical record needs in either transferring or receiving records

Patient Satisfaction Survey:
​Based upon Dr. Healy's MDVIP practice, a recent survey was taken in order for us to grow and improve as a practice. Dr. Healy did well with communicating a condition and/or service provided, and the ability to reach him was very high. The group willmake improvements with engaging members with their personal health management goals. We welcome all members, family and friends to join us every Wednesday to "Walk with the Doc".
​Call the office for additional details!
​

Dr. Healy is a Patient Centered Medical Home office.
​In an effort toremain certified our office runs frequent reports to ensure quality care. These reports are meant to capture the attention of members of our patient population who have not yet received various services, tests, screenings or vaccines. Our office staff places reminder calls and sends letters in an effort to engage patients with having preventative services performed. We hope this information explains why you may have experienced an increase in outreach from this practice. It is important to the patients and practice to strive for a healthy lifestyle. Preventative practice and screenings, play a major role in keeping you healthy and proactive against disease management.
​We are doing well in areas such as mammograms, colonoscopy and vaccinations. Our outreach numbers show great involvement. Areas we would like to work on are Diabetic care. This is a manageable disease and with educational classes and greater involvement, we feel our diabetic patients can see better lab results and live a more active lifestyle.

William Healy, M.D.
POPULATION MANAGEMENT AND OUTREACH
POLICY & PROCEDURE

The office of William Healy, M.D. strives to provide quality care to all of its patient population.
Patients may occasionally fail to have recommended services completed in accordance with established preventative and chronic care guidelines. The office of William Healy, M.D. will utilize patient information, clinical data and evidence-based guidelines to generate lists of patients from our Electronic Medical Record and proactively remind patients or their caregivers of services needed in the areas of preventative and chronic care.
The office of William Healy, M.D. will generate population management lists using both paper and electronic means. Then the office will contact any patients or their caregivers who have not had recommended services completed. The areas of outreach have been determined by the Practice on review of internal and external performance reports.

On a regular basis, as will be outlined, the office of William Healy, M.D. will generate lists of patient through the Electronic Medical records (EMR), via reporting and Health Maintenance Rule reminders (now called Clinical Decision Support tools as of the 2014 EMR upgrade), showing recommended services not completed in accordance with evidence based guidelines. These reports/lists will be converted, if appropriate, to an Excel file and passed to the appropriate staff member for Outreach. The selected office staff will conduct a review of the patient’s electronic medical chart to determine accuracy of the information. After reviewing the record, the staff member would determine whether or not there is need for outreach to the patient and will document that accordingly on the Excel file. If outreach is necessary, this office offers multiple methods of getting in touch with the patient. These include, but are not limited to: A letter sent to the patient (of which a copy is kept in the medical record), the patient is called by telephone, or the patient is presented with a prescription to have testing done while physically in the office.

If a patient refuses to make a recommended appointment, or refuses to have a recommended study performed, the Physician is notified immediately and it is documented in the patient’s electronic record.

The following is the Outreach List for the office of Practice Name displaying the frequency of outreach as well as the dates for outreach through our the year.


MEASURE FREQUENCY OUTREACH DATESMETHOD

Diabetic (HgA1C) Yearly14 letters mailedLetter
outcome in progress

Hypertension Twice year53 letters mailedLetter
7 attended class

Tobacco Cessation Every Office Visit ContinuouslyIn person

Mammogram Every 1 Yearmailed8 Letter
5 received mammo

Pneumovax Every 1 year239 letters mailedLetter
​ 92 patients received the injection

Colonoscopy Yearly48 letters mailedLetter
​ 19 patients had a colonoscopy

**************This Practice also has these additional outreach methods***********************

Patients without Monthly Monthly postcard
Wellness Exams
scheduled

Patients prescribed Every refill request Continuously Check NYS PMP
NYS Controlled Via Internet/Pt.
Medications called on phone